All shipping is via Australia Post and parcel tracking information will be provided.
When will I receive my order?
You can expect to receive your order within 3-10 business days of placing your order. Delivery times may be subject to stock availability. Please contact our customer service team on 1800 804 295 if you do not receive your order after 10 days.
Covid-19 delivery update: Australia Post are experiencing increased volumes, and as a result, you might experience a delay in delivery. Please check the latest Australia Post announcements on COVID 19 delivery delays in your area here.
What payment types do you accept?
We accept payment by Visa, MasterCard, PayPal or any other payment method we advise from time to time.
Are my financial details secure on your site?
Credit card details are not stored by Taylors Wines. Credit card details are held by SecurePay, our payment gateway service provider. SecurePayis certified as a PCI Level 1 Service Provider, being the most stringent level of certification available in the payments industry.
Where do you deliver to?
We deliver Australia wide, except to: designated Dry Areas, areas outside of the delivery network of our couriers and to places where we are not licensed to supply alcohol, as detailed in our Terms and Conditions.
How much does delivery cost?
* Please note that we are unable to deliver goods to locations excluded from Australia Post network. If you wish to obtain an estimate of the delivery cost for your area, please contact our customer
Can I authorise to leave my order if I’m not home?
Under the Liquor Licensing Act 1997 (SA) it is an offence
- To supply alcohol to a person under the age of 18 years [Penalty exceeds $10,000]
- For a person under the age of 18 years to purchase or receive liquor [Penalty exceeds $1000]
Yes, you can have your delivery left outside your home or with another person if you cannot be present to receive your order. At the online checkout you can provide special instructions on where you want your parcel left. A person under 18 years of age cannot receive the delivery on your behalf and we reserve the right to refuse delivery of your order to a person aged under 18 years (we may require satisfactory proof of age to be produced upon request). Taylors Wines is not responsible for any loss resulting from late delivery when satisfactory proof of age is not provided.
If delivery instructions haven’t been provided and you aren’t present to receive your order, then a calling card will be left with a phone number to call within 7 days to arrange a re-delivery.
Taylors Wines is not responsible for goods that are left unattended at your request, or goods that remain unclaimed as a result of failing to contact the carrier after receiving a calling card.
What is your returns policy?
If you are a consumer, you are entitled to certain statutory guarantees under the Australian Consumer Law with respect to our Goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to receive a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does amount to a major failure.
Other Product Returns
I have received the wrong wine
Sometimes things don’t go to plan and we are very sorry if you have received an incorrect wine that you did not order. Please contact our friendly cellar door team HERE and attach clear photos of the item you have received, the delivery label and the packaging. Once you have submitted your enquiry, we will be able to review and provide you with a resolution.
My wine is faulty
Purchasing through Taylors Wines “Quality Gurantee” policy means that we endeavour to achieve a favourable outcome if your wine is deemed faulty. To help provide you with a speedy solution, we ask that you contact us as soon as possible HERE to let us know, providing your order number and further comments to describe the fault. Once you have submitted your enquiry, our friendly customer support team will be able to review and help provide you with a speedy resolution.
Change of mind policy
Change of mind returns are given at the sole discretion of Taylors Wines on a case by case basis. Please contact us HERE to check if your return can be accepted by us. Wines that are returned without Taylors Wines express approval will not be eligible for a refund.